Nadine Smiley

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Privacy Policy

Effective Date: 10/1/23
Last Updated: 11/13/25

1. Introduction

Welcome to The Relationship Couch Wellness Hub, operated by Nadine Smiley, Holistic Health Consultant, Wellness Educator, and Clinical Herbalist (“we,” “us,” or “our”).

Your privacy matters deeply to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

  • Visit our website (nadinesmiley.com and any subdomains)
  • Book virtual consultations or programs
  • Purchase or download digital products
  • Subscribe to our newsletter or email list
  • Interact with us through social media, surveys, or forms

By using our website or services, you consent to the terms of this Privacy Policy.

2. Information We Collect

We collect information to provide you with a safe, personalized, and effective experience. This may include:

a. Personal Information You Voluntarily Provide

  • Name, email address, phone number, mailing address
  • Demographic information (age, location, time zone, gender pronouns)
  • Health-related information shared voluntarily through intake forms or consultations
  • Payment information for digital purchases (processed securely via Stripe, PayPal, or Gumroad—no credit card data is stored on our servers)

b. Automatically Collected Information

When you visit our website, we may collect:

  • IP address, browser type, device information
  • Website usage data, traffic patterns, referring links
  • Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use your information to:

  • Provide, schedule, and manage consultations or programs
  • Send personalized wellness resources and educational materials
  • Process payments and deliver digital products
  • Respond to inquiries and client communications
  • Improve website functionality and user experience
  • Send newsletters, updates, and promotional offers (only if you opt in)
  • Comply with legal and professional obligations

We never sell, rent, or share your personal information with third parties for marketing purposes.

4. Health & Confidentiality Notice

All information shared within the context of virtual consultations or intake forms is treated as confidential and handled in accordance with ethical and professional standards of holistic wellness practice.

While this practice is not a HIPAA-covered medical facility, we voluntarily uphold HIPAA-aligned privacy principles to safeguard sensitive health data.

5. Data Retention

We retain your data only as long as necessary to provide services and maintain accurate business records.

  • Intake forms and client notes are stored securely within encrypted, password-protected systems such as Practice Better.
  • You may request deletion of your data at any time (see Section 9).

6. Cookies & Tracking

Our website uses cookies to enhance your browsing experience and analyze website performance.
You can disable cookies through your browser settings at any time. Doing so may limit certain website features.

We may use analytics tools (e.g., Google Analytics) to understand visitor behavior. These platforms collect anonymized data only.

7. Email & Marketing Communications

If you join our email list, you’ll occasionally receive updates, wellness tips, product announcements, or invitations to workshops.

  • You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of any email.
  • We use secure email service providers (such as ConvertKit or Flodesk) that comply with anti-spam and data-protection laws.

8. Third-Party Services

We may integrate or link to third-party platforms such as:

  • Practice Better – client management and intake portal
  • Gumroad – for digital downloads and product delivery
  • Fullscript – supplement and herbal product ordering
  • Zoom / Google Meet – for virtual consultations

Each platform has its own privacy policy. We encourage you to review them before use.

9. Your Rights

Depending on your location (including residents of the U.S., U.K., EU, and Canada), you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Request a copy of your records (reasonable administrative fees may apply)

To exercise these rights, contact nadine@nadinesmiley.com.

10. Data Security

We use industry-standard safeguards to protect your data, including:

  • Encrypted data transmission (SSL/HTTPS)
  • Password-protected storage systems
  • Limited internal access to client data
  • Secure third-party processors for payments and scheduling

While we take every reasonable step to protect your data, no system is 100 % secure. You share information at your own discretion.

11. Children’s Privacy

Our website and services are intended for adults 18 years and older.
We do not knowingly collect or store information from minors. If a parent or guardian believes a child’s information has been provided, please contact us immediately for removal.

12. International Data Transfers

If you access this website from outside the United States, please note that your information may be transferred, stored, and processed in the U.S. where our servers are located.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes.
The “Last Updated” date at the top will indicate when revisions were made. Continued use of the site signifies acceptance of any updates.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out at:

📧 nadine@nadinesmiley.com
🌿 The Relationship Couch Wellness Hub
Based in Florida, USA

By using this website or booking a service, you acknowledge that you have read, understood, and agree to this Privacy Policy.