Last updated: September 26, 2026
Every Arani Botanicals product is made by hand in small batches. Because these are personal-care products that touch your skin, we can’t accept returns of opened or used items. If something goes wrong with your order, we’ll make it right.
Damaged, leaking or incorrect items
If an item arrives damaged, leaking, or isn’t what you ordered, email Nadine@NadineSmiley.com within 7 days of delivery. Include your order number and a photo of the item and packaging. We’ll send a replacement or issue a refund for that item, whichever you prefer. You don’t need to send the item back.
Returns
All other sales are final. We don’t accept returns or exchanges for change of mind, scent preference, or products that have been opened or used.
Skin sensitivity
Plants can affect everyone differently. Please read the full ingredient list on each product page and patch-test a small amount on your inner arm 24 hours before regular use. We can’t offer refunds for sensitivity reactions to opened products, so reach out before you order if you have questions about an ingredient.
Cancelling or changing an order
Need to cancel or change something? Email Nadine@NadineSmiley.com as soon as possible. We can cancel or update your order any time before it ships. Once it has shipped, we can’t cancel it.
Lost or stolen packages
Every order ships with tracking. If your tracking shows delivered but you can’t find your package, check with neighbors and your local post office first, then email us and we’ll help you file a claim with USPS. We aren’t responsible for packages shipped to an incorrect address entered at checkout.
How refunds are issued
Approved refunds go back to your original payment method. Once we process a refund, it usually appears within 5–10 business days, depending on your bank. If you used a discount or ambassador code, the refund is for the amount you actually paid.
Institute programs
This policy covers Arani Botanicals products. For questions about Naturopathic Practitioner Program enrollment, email Nadine@NadineSmiley.com.
Questions
Email Nadine@NadineSmiley.com. We usually reply within 2 business days.