Last updated: September 26, 2026
Every order is made and packed by hand in small batches in Titusville, Florida.
Processing time
Orders ship within 5–7 business days (Monday through Friday, excluding holidays). During launches and holidays it can take a little longer. If there’s a delay, we’ll email you.
Where we ship
We currently ship within the United States only.
Shipping rates and carriers
All orders ship with USPS. Shipping costs are calculated at checkout based on your address and the weight of your order.
Tracking
Once your order ships, you’ll receive an email with a tracking number. Delivery time after shipping depends on the USPS service and your location.
Warm weather
Our butters and balms are made with natural plant butters, which can soften or melt in heat. If this happens, place the jar somewhere cool and it will firm back up. The texture may change slightly, but the product is still good to use. Please bring packages inside promptly in warm weather.
Address changes
Please double-check your shipping address at checkout. If you need to change it, email Nadine@NadineSmiley.com before your order ships. If a package is returned to us because of an incorrect or incomplete address, we’ll contact you, and reshipping will be at your cost.
Damaged or lost packages
See our Refund & Returns Policy for what to do if your order arrives damaged, leaking, incorrect, or doesn’t arrive.
Institute programs
The Naturopathic Practitioner Program is delivered online, so nothing ships. After you enroll, we’ll email you with your next steps.
Questions
Email Nadine@NadineSmiley.com.